Returns, Exchanges & Refunds

Last Updated: May 22, 2026  |  Applicable only on www.vagaree.com purchases

At Vagaree, we stand behind every product we ship. If something is genuinely wrong with your order — it arrived damaged, defective, or incorrect — we will make it right. Please read this policy carefully before initiating a return request.

1. Return Eligibility

A return or exchange request will be accepted only if ALL of the following conditions are met:

• The request is raised within 7 calendar days of the delivery date as per courier tracking
• The product is unused, unwashed, and in its original saleable condition
• All original tags, labels, dust bags, and brand packaging are fully intact and attached
• The invoice / order confirmation is available for reference
• The return reason falls within the accepted categories listed in Section 2
• The product passes our Quality Check (QC) upon return receipt

2. Accepted Return & Exchange Reasons

We accept returns and exchanges only for the following reasons:

• Manufacturing Defect: Broken zipper, faulty hardware, stitching failure, or structural defect present at the time of delivery.
• Wrong Item Delivered: You received a product different from what you ordered (wrong model, wrong colour).
• Damaged in Transit: The product arrived physically damaged. Must be reported within 48 hours of delivery with supporting video evidence.
• Incomplete Order: A product is missing from a multi-item order. Must be reported within 48 hours of delivery.
• Size / Fit Issue (Exchange only): You wish to exchange for a different size or colour of the same product, subject to availability.

3. Non-Returnable Conditions

A return or refund request will be automatically rejected if any of the following apply:

• The return request is raised after 7 calendar days from the date of delivery
• The product has been used, washed, or altered in any way
• Original tags, labels, or packaging have been removed, cut, or damaged
• The product shows signs of wear, scratches, stains, or odour
• The item was purchased under a "Final Sale" or "Non-Returnable" promotional tag
• The request involves a marketplace order (Amazon, Flipkart) or a B2B / bulk order
• A returned item is found to be different from the original product shipped

4. Reporting Transit Damage — 48-Hour Rule

If your order arrives physically damaged or crushed due to handling in transit, you must report it within 48 hours of delivery. Claims raised after 48 hours will not be entertained, as we are unable to raise disputes with our courier partners beyond this window.

5. How to Initiate a Return or Exchange

1. Email us at help@vagaree.com with subject: "Return Request — Order #[Your Order Number]"
2. Include: your full name, order number, reason for return, and clear photographs of the product
3. For transit damage or missing items, also attach your unboxing video
4. Our team will review your request and respond within 2 business days
5. If approved, we will schedule a reverse pickup or provide self-ship instructions
6. Once we receive and inspect the returned product, we will notify you of the QC outcome within 3–5 business days
7. If QC is passed, your refund or exchange will be processed

6. Quality Check (QC) Process

All returned products undergo a mandatory Quality Check at our warehouse before a refund or exchange is processed. Our QC team will verify that the returned product is the same item originally shipped, is in unused condition with all original tags and packaging intact, and that the defect cited is genuine and verifiable.

7. Reverse Pickup & Self-Ship

7.1 Reverse Pickup (Arranged by Vagaree)

For approved returns, we will arrange a reverse pickup from your delivery address through our courier partner, at no cost to you — subject to serviceability at your pin code. Pickup will be scheduled within 2–4 business days of return approval. Ensure the product is securely packed in its original packaging before handover.

7.2 Self-Ship (When Reverse Pickup is Unavailable)

If your pin code is not serviceable for reverse pickup, please ship the product to our warehouse address (provided at the time of return approval) using a reputable courier with tracking. Share the tracking number with us within 24 hours of dispatch. Self-ship costs will be reimbursed up to ₹100 for approved defect/wrong item claims.

8. Refund Process & Timelines

Refunds are initiated only after the returned product passes our QC. The timeline begins from the date of QC clearance.

8.1 COD Refund Process

For Cash on Delivery orders, you will be required to provide your bank account details (Bank name, account number, IFSC code, branch, account holder name) via email. Refunds will be processed via NEFT within 7–10 business days of receiving your bank details post QC approval.

8.2 Non-Refundable Items

The following are not refundable under any circumstances: original shipping charges (unless the return is due to our error), COD handling charges, and payment gateway convenience fees charged at the time of purchase.

9. Store Credit — The Faster Option

Instead of a bank refund, you may opt for Store Credit at 110% of the refund amount — giving you an additional 10% as goodwill credit for the inconvenience.

• Credited within: 24 hours of QC approval
• Valid for: 12 months from the date of issuance
• Applicable on: All future purchases on www.vagaree.com
• Non-transferable: Linked to your registered account

10. Exchange Process

Exchanges are offered for a different size or colour of the same product, subject to availability. Once the returned product passes QC, the replacement is dispatched within 2–3 business days. For approved exchanges due to our error, both reverse pickup and re-delivery are at our cost. For size/colour preference exchanges, a flat re-delivery charge of ₹99 applies.

If your desired size or colour is unavailable, we will offer a full refund or Store Credit at 110%.

11. COD Refusal & Return-to-Origin (RTO) Policy

Refusing a Cash on Delivery package at the doorstep without a valid reason causes direct financial loss. Customers who refuse a COD delivery without a valid reason may have future COD orders disabled and may be charged a restocking/handling fee of ₹99.

12. Order Cancellation

Orders can be cancelled only before they are dispatched from our warehouse. Once dispatched, cancellations are not possible and the standard return process applies.

• Prepaid orders: Cancelled before dispatch will receive a full refund within 5–7 business days.
• COD orders: Can be cancelled before dispatch at no charge.
• How to cancel: Email help@vagaree.com with subject "Order Cancellation — Order #[Number]" or WhatsApp us on +91 97014 49666.

13. Product Warranty

Warranty claims must be submitted within 3 months of purchase with proof of purchase. Warranty resolution may include repair, replacement, or store credit at our discretion.

14. Channel Exclusions

This policy applies exclusively to orders placed on www.vagaree.com. Marketplace orders (Amazon, Flipkart, etc.) and B2B/bulk orders are not covered under this policy.